Funkcióútmutatók
Compliance

Using the Whistleblower Feature

The Whistleblower feature lets anyone report a concern anonymously — no account needed. Reports go directly to designated Key User representatives who manage cases, communicate with the reporter through the platform, and update the case status. The reporter's identity is never revealed at any point.

Ki használhatja ezt a funkciót

  • Anyone (no login required) — to submit a report
  • Key User — to receive, manage, and close cases

Előfeltételek

  • No account or login required to file a report
  • Key User role to access the case management interface
  • Your company's Leadbacker login page URL (e.g. my.leadbacker.at/company-name)

Lépések

Submit a report

  1. 1Go to your company's Leadbacker login page.
  2. 2Click Access Whistleblower.
  3. 3Enter a clear Title and a Description. Include: who was involved, what happened, where and when it occurred, and how it can be substantiated. You may also upload supporting files.
  4. 4Click Send. The submission is 100% anonymous.
  5. 5Copy and save the Case Key that appears. This is the only way to access your case later — it cannot be recovered if lost.

Check on a submitted report

  1. 1Return to the Leadbacker login page and click Access Whistleblower.
  2. 2Enter your Case Key at the bottom of the page and click Submit.
  3. 3Read any updates from the representative. You can add messages or upload more files while the case is open.
Once a case is marked Closed it cannot be reopened. If you have new information, create a new case and reference the original case title.

Manage cases (Key User)

  1. 1Log in to Leadbacker and open the WHISTLEBLOWER tab.
  2. 2Review the Case Overview (Unread / In Progress / Completed counts).
  3. 3Click Play on any case to read the report and attached files.
  4. 4Assign a category, update the status, and send a message to the reporter if you need more information.
  5. 5Set the status to Closed only when the case is fully resolved — this action is irreversible.
  6. 6Access closed cases in the Archive (read-only).

Fontos megjegyzések

  • Case submissions are 100% anonymous — the reporter's identity is never linked to a case.
  • The Case Key cannot be recovered if lost.
  • Closing a case is permanent. Provide all relevant follow-up information to the reporter before closing.
  • Case categories are predefined; changes to categories must be requested from the Leadbacker team.

GYIK

Kapcsolódó témák

  • Key User Administration — managing representative access
05Understanding Leadbacker Reporting07 Microsoft Teams & Slack Integration

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